Privacy Policy

1. Information We Collect (Data Collection)

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us through our online forms or when contacting us directly. This may include, but is not limited to:

• Name
• Email address
• Phone number
• Date of birth
• Any additional information you choose to include in your message or inquiry

1.2 Log Data

Our servers automatically record information sent by your browser when you visit the Website. This may include:

• IP address
• Browser type
• Device type
• Pages visited
• Dates and times of visits
• Referring websites
• Other usage statistics

This information helps us understand how visitors use our Website and improve its functionality.

1.3 Collection Methods: Cookies, Forms, and Trackers

We collect information through the following methods:

• Cookies and Similar Technologies: We may use cookies, pixels, web beacons, and similar tracking technologies to enhance your browsing experience, analyze Website performance, understand visitor interactions, and support certain Website features.
• Online Forms: We collect personal information you submit through our contact forms, appointment request forms, intake questionnaires, and other digital forms on the Website.
• Analytics Trackers: We may use analytics tools that collect anonymized data about how visitors interact with our Website, including pages viewed, time spent on pages, and navigation paths.

You may configure your browser to refuse cookies or notify you when cookies are being used. If you choose to disable cookies, some Website features may not function properly.

2. How We Use Your Information (Purpose)

We may use the information we collect for the following purposes:

Service Delivery & Communication

• Responding to your inquiries
• Contacting you to assist with appointment requests or scheduling
• Providing information about our services

Marketing & Outreach

• Communicating updates, promotions, or important notices about our practice
• Sending appointment reminders, follow-up communications, and billing notices (for SMS opt-in users)

Analytics & Website Improvement

• Improving Website performance, usability, and security
• Analyzing trends and user behavior

By providing your mobile phone number and opting in, you consent to receive SMS messages from Steinbach Physical Therapy PLLC. Consent is not a condition of receiving care. Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at (661) 599-4250 | tarah@steinbachpt.com

3. Information Sharing and Third Parties

3.1 No Selling of Personal Information

We do not sell, rent, or lease your personal information to third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist in operating our Website, processing inquiries, or delivering services. These providers are contractually required to protect your information and use it only for authorized purposes. Such third parties may include:

• Website hosting and infrastructure providers
• Email and communication service providers
• Analytics and performance monitoring tools
• Scheduling and EMR platform providers

3.3 Legal Requirements

We may disclose information if required to do so by law, court order, or legal process, or if we believe such action is necessary to:

• Protect our rights
• Prevent fraud or abuse
• Ensure the safety of visitors, patients, or staff

4. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal obligations that may require us to retain certain data.
• Right to Opt Out: You may opt out of marketing communications and SMS messages at any time by replying STOP or contacting us directly.
• Right to Restrict Processing: You may request that we limit the ways in which we use your personal information.
• Cookie Preferences: You may manage or disable cookies through your browser settings or through the cookie preferences on our Website.

To exercise any of these rights, please contact us at tarah@steinbachpt.com. We will respond to your request within a reasonable timeframe.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If you maintain an account or portal login, you are responsible for keeping your credentials secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. Information submitted through appointment request forms may be retained for scheduling, follow-up, and internal recordkeeping.

7. Links to Third-Party Websites

Our Website may contain links to third-party websites or resources. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us through the Website, please contact us so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with a revised effective date. Continued use of the Website after updates constitutes acceptance of the revised policy.